What is Breaking System?

Breaking System is more than a streetwear brand; it’s a movement challenging conventions and pushing boundaries. Our clothing is designed to adapt to any occasion, empowering you to make your own style rules.

How do I place an order?

Add items to your cart, proceed to checkout, and follow the prompts to enter your payment and shipping details. Once the order is complete, you will receive a confirmation email with your order details.

What payment methods do you accept?

We accept a variety of secure payment options, including major credit and debit cards, as well as online payment platforms like FPX and e-wallets popular in Malaysia (e.g., Touch ‘n Go, Boost, GrabPay).

Can I change or cancel my order?

If you need to make changes, please contact our customer support team as soon as possible at breakingsystem.inquiry@gmail.com. Once an order has been processed, changes or cancellations may not be possible.

Do you ship within Malaysia?

Yes, we provide shipping to all regions within Malaysia, including East Malaysia (Sabah and Sarawak).

How much does shipping cost?

Shipping costs depend on your location and the shipping option selected at checkout. We offer standard and express shipping options for Malaysian orders. Shipping rates and estimated delivery times will be calculated at checkout.

How long does delivery take?

• West Malaysia: 3–5 business days
• East Malaysia: 5–8 business days

Note: Delivery times are estimates and may be affected by external factors like holidays or unforeseen delays.

Will I be charged customs fees?

Orders shipped within Malaysia are not subject to additional customs duties.

What is your return policy?

Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Returns are accepted only for defective or incorrect item sent only.
• Items must be in their original, unworn condition with all tags attached.

Are there any items that cannot be returned?

Yes, certain items like final sale items, custom-made products, and marked “non-returnable” items cannot be returned or exchanged.

How do I start a return?

Contact our support team at [breakingsystem.inquiry@gmail.com] to initiate a return. Our team will guide you through the process and provide the return address. Please note that the customer is responsible for return shipping costs unless the return is due to a product defect.

P.S. We do not offer exchanges if item is bought with the wrong size.

When will I receive my refund?

Once we receive and inspect your returned item, we will process a refund to your original payment method. Please allow 7–10 business days for the refund to appear in your account.

What sizes do you offer?

Our sizing ranges from S to L for most items. Please refer to our Size Guide on each product page for detailed measurements to help you find your perfect fit. If you need additional assistance, our customer service team is happy to help.

How do I care for my Breaking System garments?

Each garment comes with specific care instructions, which can also be found on our website. We recommend following these instructions to preserve the quality and longevity of your clothing.

Are your items limited edition?

Certain pieces are limited edition and may not be restocked. If an item is sold out, you may sign up for our Notify Me feature, and we’ll let you know if it becomes available again.

Do you offer any discounts?

Yes, we occasionally run promotions and offer discounts to subscribers. Sign up for our newsletter to stay updated on exclusive deals and new collection releases.

Can I use multiple promo codes on one order?

Only one promo code can be applied per order. Please enter the promo code at checkout to redeem your discount.

How do I contact customer support?

You can reach us via email at [breakingsystem.inquiry@gmail.com] Our support team is available Monday – Friday, 10 AM – 6 PM (Malaysia Time).

Do I need an account to shop on your website?

No, you can shop as a guest. However, creating an account allows you to track orders, view your order history, and save your preferences for faster checkout.

Is my personal information safe?

Yes, we prioritize the security and confidentiality of your information. Please refer to our [Privacy Policy] for more details on how we protect and use your data.